Terms & Conditions

Yolk App terms of use

Important: if you have an allergy which puts you at risk of harm, for your own safety you should inform the restaurant of that fact before placing an Order. You must not assume that the failure to mention an ingredient means that products will be free of it.


  1. These are the terms on which we, Yolk London Ltd, permit you to use the Yolk app and submit orders to restaurants for delivery of products sold by the restaurant (“Orders”). For more information about who we are, see the section “about us” at the end of these terms.

  2. In the course of providing services to you, we will process personal information about you. Please see our privacy policy for a detailed description of what we do and your rights under data protection law.

The service we offer.

  1. The service we provide is an order-processing and delivery service. When we process Orders, we are acting as the restaurant’s agent. Your contract for the supply of the restaurant’s products is made directly with the restaurant. Our service is restricted to delivery of the products to you.

Your account

  1. Before you are able to make an Order you must have created an account using the app. You must be 18 years or older to open an account.

  2. We reserve the right to close or suspend access to your account at any time and for any reason, although we will continue to process any Order you have placed before closure or suspension.

  3. You may close your account at any time by clicking on the “close account” button under “settings” and confirming that you want to close it.  Celia, por favor, temos esta funcionalidade no APP?


Order process

  1. The cost of an Order consists of the price advertised by the restaurant and a delivery fee charged by us. If there is an error in the advertised price, the restaurant will inform you before accepting the Order, in which case you may decide whether to proceed or withdraw the Order. If the restaurant accepts your Order, a contract is formed between you and the restaurant for delivery of the products in the Order at the prices advertised.

  2. Orders must be placed through the app. Once you have selected the products you wish to Order, you will be shown a page which summarises the total you have to pay – including the delivery fee or applicable VAT. If you click on the button labelled “place order”, you will be directed by the app to our payment provider (Stripe).

  3. Once we have confirmation from Stripe that your payment has been accepted, we will submit your order to the restaurant. The restaurant is free to refuse the Order, which they may do for any reason, but which would include the restaurant being too busy to accept new Orders.

  4. If the restaurant accepts the Order, we will notify you of the acceptance. Once the Order has been prepared by the restaurant, one of our delivery drivers will collect it and deliver it to the address for delivery you gave through the app.

  5. Where an order includes age-restricted products (such as alcohol) someone must be available at the point of delivery with proof of age. If no proof of age is presented, the delivery driver will refuse to supply the age-restricted product and may refuse to deliver the entirety of the Order if it is not practical to separate out the age-restricted products from the rest of the Order. In such situations, you will still be liable to pay for the whole Order.

Time estimates

  1. We will give you an estimate, based on our past experience, of the time when your Order will be delivered when you place the Order, and then we will give updated time estimates: when the restaurant accepts the Order and when the Order is collected by our delivery driver. We may also update our time estimate for other reasons from time to time (for example if the restaurant tells us that a delivery may be late).

  2. Time estimates are intended only as a guide. We make no promises that our time estimates are accurate.

  3. Payment

  4. All payments are made through our payment provider, Stripe Inc, and are subject, in addition, to Stripe’s own terms of service. We are not responsible for your relationship with Stripe, the means of payments Stripe will accept or whether or not your payment is refused.

  5. You are responsible for ensuring you pay the amount due. If, for whatever reason, we or the restaurant do not receive payment in full from you via Stripe, the amount will remain outstanding and we may require you to pay us any outstanding sum within 28 days.

  6. Cancellation

  7. You may ask to withdraw an Order by clicking on the “cancel order” button at the bottom of the app page associated with the Order. If you do so, we will communicate your request to cancel the Order to the restaurant. If the restaurant has already accepted the Order, any attempt to cancel will not be effective. Celia, temos esta funcionalidade. O client epode cancelar a ordem antes do restaurante aceitar?

  8. Because each restaurant is preparing an Order to your specific request and because most products supplied under an Order are not of a kind where it would be meaningful to return them, you do not have a statutory right to cancel your Order with a restaurant. This is no different from the situation you would experience if you visited the restaurant in person.

Problems with your order

  1. We hope that you will be happy with your order. If there are any problems that are caused by anything other than our delivery service, for example there are missing products or the quality of what you ordered was substandard, then you should contact the restaurant directly. They are responsible for any delays in the preparation of your Order or the quality of any products they supply. It is their responsibility to ensure that what is delivered to you conforms with the Order you placed.

  2. Where there is problem caused by our delivery service then, if the problem was not caused by one of the situations for which we cannot be held responsible (see the full list below), we will refund you accordingly:

    1. If any product is lost, damage or spoils during delivery, we will refund the price of the product and our delivery fee;

Situations where we are not responsible.

  1. We are not responsible for any failure to perform our service (including any delay or failure in delivery) in the following circumstances:

    1. Natural disasters such as storms, fire, flood, explosion, earthquake, epidemic or pandemic.

  2. The threat of, or occurrence of civil unrest, including demonstrations, riots, terrorist action; as well as war.

  3. Disruption of any public telecommunications network.

  4. Industrial action, including strikes or lockouts.

  5. Where unable to do so because of state action (such as a court order or legislation prohibiting some activity);

  6. Any other situation that is both beyond our reasonable control and which we could not reasonably have anticipated in advance.

  1. We are not responsible for delay or failure of delivery (and any consequences of delay, such as spoilage of products), where:

    1. You have given an incorrect address for delivery.

    2. You fail to give proof of age to our delivery driver where required to do so;

    3. No-one is available to receive the delivery at the delivery address or, if you have requested that the delivery be left in a safe place, the delivery driver, having made reasonable efforts, is unable to do so, for example because the place is not accessible or appears unsafe.

Accuracy of information and availability of the app

  1. All information about restaurants and products has been supplied by the restaurant in question and we are not responsible for its accuracy. Should you notice any errors in information supplied by restaurants please report this to us at contact@yolkuk.co.uk  

  2. While we hope that the service supplied by the app will be available and that the app will be free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the products you order through the app will be fit or suitable for any purpose. Any reliance that you may place on the app is therefore at your own risk.

  3. We may suspend or terminate operation of the app at any time as we see fit, provided that we will continue to process any Orders which have been accepted.

Ownership, use and intellectual property rights.

  1. Except where any of our content is associated with a more specific intellectual property licence – whether it is more or less restrictive than this one – and to the extent that you need our permission to do so, we give you a licence to use all intellectual property rights in the content, but only for the purpose of browsing the website using conventional web browsing tools.  

Changes to these terms

  1. We reserve the right to vary these terms from time to time. You will be asked to confirm your acceptance of new terms before you may continue to use the app.

Hyperlinks and third party sites

  1. This app may contain hyperlinks or references to third party websites. Any hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Disputes and liability

  1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence and our statutory duties under data protection law), we exclude liability as follows. We are not liable for:

    1. any unavailability of the app;

    2. any inaccuracies in information supplied by restaurants;

    3. the omission of any restaurant or product from those advertised on the app;

    4. any incompatibility with any particular device or operating system;

    5. any indirect loss; or

    6. economic loss or other loss of turnover, profit, business or goodwill.

  2. In any event, or liability to you will be limited to the total sum paid by you under the Order in relation to which liability arose.

  3. These terms are to be interpreted in accordance with English law and the courts of England shall have jurisdiction to settle any disputes arising from your use of the website.

About us

  1. We are Yolk London Ltd, a company registered in England (company number:  12812539) with a registered address of Shoosmiths Llp, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is: ……….., contact: contact@yolkuk.co.uk or by telephone at +44 7535 063597. 

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